Duo (Multi-factor authentication) - Center for High Performance Computing

CHPC uses the campus Duo to manage two-factor authentication. Two-factor authentication is required to access CHPC's Protected Environment (PE). If you have any issues with Duo two-factor authentication, information can be found at https://it.utah.edu/help/resources/two-factor-authentication.php.

If you need to register or re-register your device (because maybe you got a new phone), use the Duo Management Portal to manage device registration. The CHPC cannot help with this. The main University of Utah support page is http://it.utah.edu/help/.

If you are a CHPC user:

Two-factor authentication is required for access to some CHPC systems. This is an additional authentication step (e.g., multi-, second-, or two-factor security) beyond your primary login credentials; it is something you know (username and password) and something you have (phone, device, token).

Hosts in the General Environment (e.g., granite and notchpeak) are not requiring Duo at this time, but hosts in the CHPC Protected Environment (PE) require Multi-Factor Authentication (MFA). Using Duo, users will enroll and install an application on their smartphone. Authentication can also be done using regular cell phones, landlines, and there is also a key fob available if needed.

If you don't have a Duo security account set up already, you'll need to do the following:

Register your device by visiting https://ese.idm.utah.edu/duo-management. This will add your device to the campus Duo service. One can also get to this via logging into https://portal.app.utah.edu/.

After you've registered at least one device, you should be set for campus Duo services like the VPN or https://portal.app.utah.edu/. If you know you need to use to with CHPC's Protected Environment, then send an email to helpdesk@chpc.utah.edu saying you've registered with Duo and request it's associated with the CHPC-PE group. CHPC will then add your Duo account to relevant group and notify you when this is complete.

These instructions are for the CHPC PE only. They are not for EPIC or other University of Utah campus services; for campus-related items, please see https://it.utah.edu/help/ or https://it.utah.edu/help/resources/two-factor-authentication.php for assistance.